We ship all orders from Taiwan with reliable international couriers. Below you'll find details on shipping times, fees, and what to expect when receiving your order internationally.
Shipping Origin
All products are shipped from our fulfillment facility in Taiwan.
By ordering from our website, you acknowledge that your purchase is an international transaction and may be subject to import duties and customs procedures in your country.
Shipping Time
Processing Time
Most orders are shipped within 1–2 business days.
For items with a specified preparation time, the listed timeframe will apply.
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Shipping Methods and Carriers
We use UPS, FedEx, or DHL for shipping, and the carrier is offered based on your best interests and delivery location.
Shipping Locations
We generally ship to all countries/regions. To confirm if your country is eligible for delivery, please check the language/region menu at the bottom of the Store page to find your country.
Shipping Costs & Import Charges
Shipping Costs
Shipping costs will be automatically calculated on the checkout page based on your delivery location and paid at checkout.
Import Charges
- For United States Orders All import duties and taxes are prepaid at checkout. No additional charges upon delivery.
- For All Other Countries Orders Customs duties and other fees will be charged by the courier when the package arrives. We cannot provide an estimate as fees vary by location, so please research the potential costs. For more details, refer to our International Shipping Disclaimer.
ㅤ | Shipping Costs | Import Charges |
Time of Payment | At checkout (during purchase) | Upon delivery |
Charged By | William Optics | The courier |
Paid to | Carriers | Government or customs broker |
Free Shipping Does Not Cover Import Charges If your order qualifies for free shipping, you will not be charged for shipping costs. However, we do not cover any customs duties or additional fees for international shipping.
Tracking Information
You will receive a notification e-mail with tracking details once your order has shipped.
Order Changes
If you wish to modify or cancel your order, please refer to Order Changes and Cancellations, where you will find complete instructions to assist you.
Delays or Issues
Once your order has been shipped, we will continue to track your package closely. If any issues arise, we will notify you immediately and work with the carrier to resolve the matter. Please rest assured that your satisfaction is our top priority, and we are committed to ensuring that your experience with us is as smooth and hassle-free as possible. If you have any concerns, our team is here to assist you every step of the way.