We are committed to providing professional repair services to ensure a worry-free experience after purchasing our optical products. Due to the high cost of international shipping, we recommend contacting your local dealer first for repair assistance to save time and costs. However, no matter where you are, our technical team will be dedicated to supporting you and ensuring your product receives the best possible care.

Applicable to products outside the warranty period or not covered by warranty conditions.

• Optical Components: Lens cleaning, collimation, lens or mirror replacement.

• Mechanical Components: Adjustment of mounts and gears, replacement or repair of fixed parts, adjustment of focusers.

Applicable to products meeting warranty conditions: Material and Workmanship Defects

Not covered: damages caused by human factors such as impacts, drops, mold, improper use, or poor storage.

Required Documents:

• Valid warranty card

• Proof of purchase (invoice)

The repair time will depend on the actual situation.

• Shipping Time: Approximately 5–7 business days (one way).

• Repair Time: Approximately 30–45 business days (excluding holidays, shipping times, customs clearance, and parts availability).

• Shipping Costs: Covered by the customer, including round-trip logistics fees.

• Repair Fees: Based on the repair items.

• Shipping Costs: Covered by William Optics, including round-trip logistics fees.

• Repair Fees: Free for products that meet warranty conditions.

1. Complete the Repair Application Form Provide complete product information and relevant documents.

2. Receive Return Shipping Label Once your return is approved, we will provide a prepaid shipping label along with detailed packaging instructions.

3. Send the Package Properly pack the product and ship it to the designated repair center.

4. Inspection Upon receipt, we will inspect the product and confirm repair details, costs, and estimated time with you.

5. Payment and Repair Proceed with payment if applicable, and the repair will begin.

6. Return the Product After completing the repair, we will return the product to you and provide tracking information.

To start your repair request, please provide the following information:

• Name

• Contact Number

• Email Address

• Address

• Product Name or Model

• Purchase Date

• Purchase Channel: WO Direct / Dealer

• Proof of Purchase (Invoice)

• Warranty Card (if applicable)

• Detailed description of the issue or malfunction.

• For optical problems, please provide original image files and detailed setup configuration.

Specify any other requirements.