Warranty

Dec 4, 2024 by WO Team

At William Optics, we are committed to providing high-quality optical equipment and ensuring that our products meet the highest standards of performance and craftsmanship. Our warranty service is designed to give you peace of mind, knowing that your purchase is backed by comprehensive coverage.

Warranty Coverage

Eligible Purchases

  • This warranty applies to products purchased directly from William Optics or an Authorized William Optics Dealer.
  • The warranty is only valid for the original buyer and requires the submission of valid proof of purchase.

Covered Conditions

  • Material and Workmanship Defects: If your product experiences a defect in materials or craftsmanship during the warranty period, William Optics will repair or replace the product based on the individual case.

Warranty Period

  • Two-Year Warranty: This applies to the optical-mechanical assembly and any included accessories unless otherwise stated.
  • The warranty period starts from the purchase date or invoice shipment date.

Required Certificate

  • Proof of Purchase: An invoice or receipt to verify the purchase date and source.
  • Warranty Card: Please ensure your warranty card is completed correctly and accurately.

Exclusions

The warranty does not cover the following:

  • Misuse or Mishandling Damage resulting from improper use, impact, dropping, unauthorized repairs, or modifications.
  • Normal Wear and Tear Wear and tear that occurs from regular use over time.
  • Unauthorized Repairs Any repairs carried out without prior written authorization from William Optics.
  • Unverified Purchases Products purchased from unauthorized sources or those that do not have valid proof of purchase.

Warranty Repairs

If your product is covered under warranty, please visit Repair Service for more information on the repair process and how to submit your warranty claim. Our team is ready to assist you and ensure your product is repaired or replaced as quickly as possible.

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